Posts Tagged Social Media Engagement strategy

Viral Demand Gen Engine

Couple of years of back nobody could have even thought how Web 2.0 would sweep through everyone’s life, to become the Numero-Uno. There are appealing statistics which comprehend the fact of visit an individual would make during a day, which reinstate the position.

The rate at which this methodology has precipitated into the ecosystem is quite commendable and what we are seeing is just the tip of the iceberg, where the way players are exploring, beneficiaries experimenting and end users relishing the engagement are just the right things at the right place. When we look at the players today they use Create, innovate and embed as their drivers for exploration.

Networking is never been so intrinsic, where engagement being more extrinsic it leads to roots which go on to develop applications, widgets, feedback mechanism, share, likes, streams, +1 and status updates. Social Media today has become the face for their respective brands, more importantly the interactive one, which no doubt comforts the consumer and also benefits by providing the right kind of feedbacks, inputs and updates leading towards service / product optimization & in some cases a new product idea. As we all know Dell has been heavily working on the social media tactic  to use thousand and odd status update to shortlist few best ideas, which finally go to make some of the successful Dell products.

Never the less, Web 2.0 is been a true revolutionary for marketers and the best to happen for any Brand, in terms of adding a face, connecting with prospects and consumer but on other hand it poses challenges on engaging with the fans (prospects & Consumers), extent of insights and last but not the least, the most dreaded of all the issues, handling demanding, unsatisfied consumers who could derail the engagement with negative updates and comments. Among the reputed brands there are some which use the later as a model to resolve problems of the customers and also channel for service & support.

If I would have to think, how Web 2.0 would be in the coming days,  it could be like the hosted services of the leading enterprise products, where every individual has their own page which has all their information on an application which would give insights on their skill up gradation, finances, Career and so on. In fact there are android applications which are getting developed to control house hold appliances through the mobile, which could be synced to it. Thereby making the social networking site the most used and depended site.

Social Media today is an evolving strategy towards engaging customers, virtual product visualization and the most important where every brand would like to use such an optimized, targeted, measurable, seamless methodology to run a viral demand gen engine, which helps them to generate a fully matured lead which has been influenced, informed and  endorsed.

The Viral Demand Gen Engine works on an integrated model of Engagement and Virtual Product Visualization engine, powering the viral through engaging fans (prospects & consumers) either in view of product conceptualization, optimization, improvisation, development or even to the extent of sampling & testing. The model gets more appreciated when these insights are used to reach the targeted audience through blog sphere and for deeper pockets, micro blogging (in the form of mobile apps eg twitter). The strength here is it could be in terms of consumer endorsements, which is powerful than any other media, which is one of the KPI in all the reputed companies. Or the combination of different web application, widgets and blogging to create a good appealing visualization. Exhibit 1 Below demonstrates the Viral demand Gen Engine.

Exhibit 1- Demand Gen Engine



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Gaming,the Biggest Social Engagement Model, could be the Lab for Consumer Behavior

Have you ever seen the social gamer playing through the farm ville, god! That is more than an addiction which I have been through. You scratch your head and heart if you are not able to harvest at the right time, strategize the crops which yield more level scores and the most awesome thing, use a calculator to find out the profit margin out of every harvest. The best out of the entire activity is we are captive, focused and more over show a behavioral trend, which could be related or grouped to categorical insight, which means, without my knowledge, but based on my impulse and reaction during the involvement. What do you think this could lead to; Consumer Gaming Intelligence.

Let’s counter the statistics 1,739,025, followers on the Facebook for Zynga alone, which also is a game changer in the social gaming experience. Any methodology parameter we bring in for the evaluation, they stand at par, engagement model, user experience, tactics and more over the consistency, which keeps the eyeball and the grey matter glued, tingling the stimuli to visit the site more than just once. May be for more statistic we could ask Zynga, including this in this section, would be more of a marketing pitch than trying to drive a point. The insights coming out through the game would be a good inference to a Consumer Gaming intelligence, which is waiting for us to study Consumer Behavior.

Gaming Behavioral Laboratory– Let’s see how we could adopt, when put more science into the technique, gaming studio could be developed which acts as a behavioral lab to draw inferences which are corollary of the shopper behavior. What would make a difference to boast the precision is introducing strategic scenarios, like the real life shopping environment which would allow the excitement among the players and keep the momentum up through their visits and post visits. These scenarios help to gather the behavioral trends in the consumers. Their logic, could interpret decision inputs, expectations and wish list they have, more over how they react in a scenario could give a good input for the strategy formulation.

I don’t say this answer the questions, could we predict consumer behavior, but we could start drawing parallels, which could help us in drawing the behavioral trends. This would bring in more science and to top of all, gaming is the best engagement model in the social media, apart from the done to death contest.

Engagement model Every marketing subject matter expert tests his grey matter to the fullest when it comes to engagement consistency, which is still a Pandora’s Box waiting to be unearthed. There is no science which suggests this should be the tactic for engagement and substantiate through web analytics, which shows spike and plateau. But gaming is one of the applications which increase the visitor frequency on to the site, the beauty is, on the spirit of the game and its level, networks you to people who have one thing common that is gaming. Isn’t that interest for you and your brand to make it a purely global phenomenon, through the social media.

Just having a page or a group wouldn’t make a difference, in your Social Media Strategy, translating your position statement through related applications and games would spike your engagement, and more so we would be able to crack what is called “Consumer Gaming Intelligence”, so what are you waiting for…

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